→ Automatic Call Transcription — WAV, MP3, and MP4 recordings are converted into searchable text, optimized for high transcription accuracy.
→ Privacy-Compliant Data Anonymization — Phone numbers, email addresses, bank account information, physical addresses, and other personally identifiable information are automatically removed before analysis.
→ 7-Category Quality Scoring — Every conversation is evaluated across conversation flow, introduction quality, product knowledge, empathy, confidence and professionalism, needs discovery, and closing effectiveness, with scores from 1 to 10.
→ Objective Overall Score (A–F) — No subjective opinions or inconsistent reviews. Every call receives a transparent and repeatable quality rating.
→ Direct Storage in Google Sheets and Databases — All speech analytics results are stored in a structured format for long-term reporting, employee benchmarking, and trend analysis.
→ Built for Teams Without Existing Conversation Intelligence Software — Organizations that currently lack a dedicated speech analytics or conversation intelligence platform can implement systematic call evaluation without introducing additional software or changing existing workflows.
Whether your goal is improving coaching effectiveness, identifying performance gaps, or introducing structured call quality analysis for the first time, this workflow provides a practical foundation built on objective conversation intelligence data.